Service Level Agreement

MoU between ABC Aviation and DEF Contractor

Operational agreements

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Financial agreements

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Safety agreements

Obligations by ABC Aviation	Obligations by DEF Contractor
To provide appropriate SMS training to DEF personnel	Participate in ABC SMS as trained
Make DEF aware of all safety critical information	Report all incidents regarding ABC aircraft and personnel
Include DEF in SMS communication	Identify hazards as per ABC personnel
Liaise with DEF over safety and SMS concerns	Make ABCaware of all safety critical information
etc…	etc…