AAP element 4
Contactors and Third Party Management
When developing the SMS, an organisation cannot purely focus inwards. External service providers that interact with the organisation must also be considered for impact, interaction and potential input into the SMS.
Third party service providers require an understanding receive appropriate training of the SMS, so that they become integral, and not a potential hazard.
The level and depth of interaction with the third party service provider will obviously define the amount of training and understanding required.
Service level agreements
CASA gives guidance on the nature and content of a service level agreement (SLA), with a third party service provider. As a general guide, it should include:
- Agreement for the provision of services, supported by a written contract. This must be done prior to commencement of a service
- Agreement that all third parties hold appropriate qualifications/credentials or approvals for all work
- Agreement that all third parties understand the operator’s SMS and their own responsibilities within the SMS. The Operator will be expected to demonstrate process to ensure this
- Assurance third parties provide trained and competent staff including where applicable, Human Factors training
- Evidence of a schedule to monitor and assess third party service provider performance on a regular basis
- Assurance of any noted safety hazards and safety deficiencies will be addressed with an agreed time frame
- Agreement that if the service provider requires CASA certification or approvals, that they must advise the operator of any regulatory action being undertaken by CASA should it affect the third party’s ability to provide the required service.
SLAs/MoUs/etc will define many agreements. Operational and financial arrangements, security information, confidentiality agreements, personnel requirements and IT protocols are some aspects that may be covered in them.
Review and monitor of third party contractor safety performance (and participation) in the SMS is a key part of elements 9, 11 and 12.
Safety agreements and mutual expectations need to be included as well.
