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AAP management of change

What-is-Change-Management

Business needs to be flexible to change. Change creates hazards.  These two conflicting outcomes need to be managed. By introducing change, there will be unintended consequences that introduce risk.  Clearly different types of change introduce different risks and a risk analysis of the change is the most appropriate process to determine the level of management required.   Change can take many forms affecting safety. Examples of changes include;

  • Personnel – particularly safety critical personnel
  • Customer requirements
  • The work environment
  • Business environment
  • Training programs
  • New technology
  • Regulatory requirements
  • Third party contractors
  • New contracts and opportunities
  • Reallocation of responsibilities
  • etc – there are many more

​The process is ongoing, from the initial consultation and communication through until the monitor and review.  If the change is still creating unmanageable risk, the cycle needs to start again.

Communication and consultation throughout is critical to the successful management of the change.  Change is often feared and resistance to it common.  When stakeholders are empowered to be part of the process it occurs more efficiently. The background, need and context for change must be clear.  A compelling argument on the benefits that will result form the development of the case. Clear and shared vision, objectives and scope are also critical. The risk assessment is conducted in context. Identifying, analysing, evaluating and reducing risk will minimise the negative impact, and maximise the benefits. The project plan must not only detail the steps to implement change, it must also include the communication strategy to all stakeholders. It is a documented record of activities, tasks, resources and performance that may be used as a reference for future change management. By carrying out the project plan – the tasks and activities detailed in it – the change will be implemented.  By noting the affect it is having on knowledge (understanding) , personnel, risk and communication, the effectiveness of the change can be monitored and reviewed, and adjusted if required

HNZ HRM Process 1